kis88 Privacy Policy

1. Who We Are

kis88 is an online gaming and sports betting platform serving players across Malaysia, including Kuala Lumpur, Petaling Jaya, Bangsar, Penang, and Johor Bahru. We provide a wide range of services including live casino games, slots, sportsbook wagering, and live baccarat tables.

For the purposes of this Privacy Policy, kis88 is the data controller responsible for your personal information. All enquiries relating to this policy can be directed to our support team at the contact details provided in Section 13 below.

2. Information We Collect

When you register, transact, or interact with the kis88 platform, we may collect the following categories of personal data:

2.1 Account Registration Data

• Full legal name, date of birth, and national identity information
• Email address and mobile phone number
• Country and city of residence (e.g., Kuala Lumpur, Penang)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification (such as your Malaysian IC or passport)
• Proof of address documentation
• Proof of payment method ownership

2.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., Maybank, CIMB, Public Bank account references, Touch 'n Go eWallet or Boost identifiers — stored in tokenised form only)
• Account balance history

2.4 Gaming Activity Data

• Betting history, wager amounts, and game participation records
• Session duration, login timestamps, and platform usage patterns
• Bonus and promotional activity
• Responsible gaming settings and self-imposed limits

2.5 Technical & Device Data

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Referring URLs and pages visited within the kis88 platform
• Cookie data and session tokens (see Section 5)

2.6 Communications Data

• Live chat transcripts and support ticket correspondence
• Email correspondence sent to or received from our support team
• Feedback, complaints, and survey responses

3. How We Use Your Data

kis88 uses the personal information we collect for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with these stated purposes.

• Account Management: To register and maintain your player account, verify your identity, and authenticate logins securely.
• Transaction Processing: To process deposits and withdrawals via supported Malaysian payment channels including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, and Boost.
• Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and data protection regulations in force in Malaysia.
• Platform Improvement: To analyse usage trends, troubleshoot technical issues, and improve the overall gaming experience on kis88.
• Responsible Gaming: To monitor gameplay for signs of problematic behaviour and apply account limits or cooling-off periods where appropriate.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the platform.
• Communications: To send you important account notifications, security alerts, and — where you have consented — promotional updates about bonuses and offers.
• Customer Support: To respond to your enquiries and resolve disputes in a timely and accurate manner.

4. Legal Basis for Processing

Under applicable data protection law, kis88 relies on the following legal bases to process your personal data:

• Contractual Necessity: Processing is required to fulfil our contractual obligations to you as a registered player — including account management, payment processing, and game delivery.
• Legal Obligation: Certain processing is mandated by Malaysian law, including KYC verification, AML reporting, and the retention of transaction records.
• Legitimate Interests: We process some data to pursue legitimate business interests such as fraud prevention, platform security, and service analytics — provided these interests are not overridden by your rights.
• Consent: Where we rely on consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Cookies & Tracking Technologies

kis88 uses cookies, web beacons, and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Strictly Necessary Cookies: Required for the website to function correctly, including session management and security tokens. These cannot be disabled.
• Analytical Cookies: Help us understand how players navigate the site so we can improve content and user journeys.
• Functional Cookies: Remember your preferences such as language selection and display settings to personalise your experience.
• Marketing Cookies: Used — only with your consent — to tailor promotional content to your interests.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the kis88 platform. By continuing to use our site without changing your cookie settings, you consent to our use of cookies as described above.

6. Sharing of Information

kis88 respects your privacy and does not sell your personal data to third parties. We may, however, share your data with carefully selected categories of recipients under strict confidentiality obligations:

• Payment Processors: Licensed financial service providers who facilitate deposits and withdrawals on your behalf, including banking partners and e-wallet operators.
• Identity Verification Services: Third-party KYC providers that assist in verifying your identity and complying with AML regulations.
• Technology Partners: Hosting providers, infrastructure services, and cybersecurity vendors who operate under data processing agreements with us.
• Regulatory Authorities: Government agencies, law enforcement, or regulatory bodies in Malaysia where disclosure is required or permitted by law.
• Fraud Prevention Agencies: Organisations that help us detect and prevent fraudulent activity, money laundering, or abuse of our platform.

7. International Data Transfers

In some circumstances, your personal data may be transferred to, stored in, or processed in countries outside Malaysia. Where such transfers occur, kis88 takes appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy and applicable Malaysian law.

These safeguards may include standard contractual clauses, data processing agreements, or reliance on the recipient country's adequacy determination. If you have questions about international transfers, please contact us as described in Section 13.

8. Data Retention

kis88 retains your personal data for as long as your account remains active, or as long as is necessary to fulfil the purposes described in this Privacy Policy, and to comply with our legal and regulatory obligations.

• Account and transaction records are generally retained for a minimum of seven (7) years following account closure, in accordance with Malaysian financial record-keeping requirements.
• KYC documentation is retained for the period required by applicable AML regulations.
• Marketing consent records are retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.
• Support communications are retained for up to three (3) years to assist with dispute resolution.

Once the applicable retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

9. Your Rights

As a data subject under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights in relation to your personal data held by kis88:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.
• Right to Limit Processing: In certain circumstances, you may request that we restrict the processing of your personal data.
• Right to Data Portability: You may request that we provide your data in a structured, machine-readable format where technically feasible.
• Right to Complain: You have the right to lodge a complaint with the relevant data protection authority in Malaysia if you believe your rights have been infringed.

To exercise any of the above rights, please contact our support team. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

10. Security Measures

kis88 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• AES-256 encryption for sensitive data stored at rest
• Multi-factor authentication options for player accounts
• Regular penetration testing and vulnerability assessments
• Access controls ensuring that only authorised personnel can access personal data
• Staff training on data protection obligations and best practices
• Incident response procedures for detecting and notifying affected parties of data breaches

While we take every reasonable step to protect your information, no internet-based platform can guarantee absolute security. We encourage you to choose a strong, unique password for your kis88 account and to notify us immediately if you suspect any unauthorised access.

11. Children and Minors

The kis88 platform is strictly for adults. We do not knowingly collect personal data from anyone under the age of 21. Registration on the kis88 platform requires users to confirm that they are 21 years of age or older. This requirement aligns with the applicable age restrictions for casino-style gambling in Malaysia.

If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our platform, please contact us immediately at the address in Section 13.

12. Changes to This Policy

kis88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect.

The "Effective Date" and "Last Reviewed" dates at the top of this page will always reflect the most current version of this policy. We encourage you to review this Privacy Policy periodically. Continued use of the kis88 platform following any amendments constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kis88 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24 hours a day, 7 days a week via live chat on the platform.

For written enquiries, you may also contact us by email. Our support email address is:

[email protected]

We aim to respond to all privacy-related enquiries within five (5) business days. For account-specific data requests, please allow up to thirty (30) days as outlined in Section 9.